la banque DEGROOF recrute un IT DESK MANAGER

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la banque DEGROOF recrute un IT DESK MANAGER

Message par Références » 08 Avr 2016, 14:40

You will lead a Service Desk team of skilled engineers providing 1st/2nd line IT support to the Group. The Service Desk is the end-users single entry point into IT. This is a vital position, critical to the good reputation of the IT department and responsible for high levels of user satisfaction.

You need to make sure the team operates accordance with ITIL best practice ensuring accurate recording and updating of all reported incidents and service requests resulting in timely and cost effective resolutions within the specified service level agreements.

The IT portfolio is varied, agile and complex which needs a good hands on understanding as well as a broad IT skillset in order to be an effective team manager as well as a point of escalation.

You must have the vision, creativity and enthusiasm to further develop the tools, methods and processes used by the service desk team as well as the people skills necessary to ensure team members contribute, feel part of, and buy in to your strategies.

In this role you will:

Provide leadership, line management, support and mentorship to all members of the Service Desk team.

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